At serasi189, your personal data is treated with the same seriousness as your account funds. This Privacy Policy explains precisely what information we collect, how we use it, who we share it with, and what rights you hold as a user of our platform — in plain, clear language.
serasi189 ("serasi189", "we", "us", "our") operates the online gaming and sports betting platform accessible at https://serasi189.cam and all associated subdomains, mobile interfaces, and applications (collectively, the "Platform"). serasi189 is committed to protecting the privacy and personal data of all users who access or register on the Platform.
This Privacy Policy ("Policy") describes how serasi189 collects, uses, stores, processes, and discloses personal information in connection with the operation of the Platform and the provision of our services to registered players in Malaysia and other permitted jurisdictions. It also sets out the rights you hold with respect to your personal data and the mechanisms by which you may exercise those rights.
By accessing the Platform, creating an Account, or using any service offered by serasi189, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must discontinue use of the Platform immediately.
This Policy should be read in conjunction with our Terms & Conditions, which form the overarching legal framework governing your use of serasi189.
For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:
serasi189 collects the following categories of Personal Data in connection with the operation of the Platform:
serasi189 collects Personal Data through the following channels and mechanisms:
serasi189 processes your Personal Data for the following specific purposes:
| Purpose | Data Categories Used | Necessity |
|---|---|---|
| Account registration and authentication | Identity, Contact, Technical | Essential for service provision |
| Age verification and KYC compliance | Identity, Financial | Legal obligation |
| Processing deposits and withdrawals in MYR | Financial, Identity | Contractual performance |
| Game and platform operation | Gaming Activity, Technical | Contractual performance |
| Fraud prevention and AML monitoring | Financial, Technical Gaming Activity | Legal obligation |
| Customer support and dispute resolution | Identity, Communication, Gaming Activity | Contractual performance |
| Responsible gambling tool management | Identity, Gaming Activity | Legal obligation / Vital interests |
| Platform analytics and performance optimisation | Technical, Gaming Activity | Legitimate interest |
| Marketing communications (opt-in only) | Contact, Gaming Activity | Consent |
serasi189 processes your Personal Data on the following legal bases under applicable data protection law:
You may withdraw consent for marketing communications at any time by contacting our support team [email protected] or by updating your Account notification preferences.
serasi189 does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We may share your data in the following strictly controlled circumstances:
We engage authorised third-party service providers who process data on our behalf under binding contractual obligations that prohibit any use of your data beyond the instructions of serasi189. These include payment processors handling MYR transactions via DuitNow, FPX, and Malaysian bank channels; identity verification and KYC providers; cloud hosting and infrastructure providers; and fraud detection and AML screening systems.
serasi189 may disclose Personal Data to regulatory authorities, law enforcement agencies, or courts where required by applicable law, a court order, or regulatory directive. Such disclosures will be limited to the minimum data necessary to satisfy the legal obligation.
Where required by our gaming licence conditions, serasi189 may share Account data and gaming activity records with the applicable gaming regulatory authority for audit, compliance, or investigation purposes.
In the event that serasi189 undergoes a merger, acquisition, or sale of substantially all of its assets, your Personal Data may be transferred to the successor entity, subject to equivalent data protection obligations. You will be notified of any such transfer in advance where reasonably practicable.
Where a User has activated a self-exclusion request, serasi189 may register that User's details with applicable self-exclusion databases or notify partner platforms as required by responsible gambling regulatory obligations.
serasi189 retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in accordance with serasi189's data disposal procedures, unless further retention is required by law.
serasi189 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:
Despite our best efforts, no transmission of data over the internet or electronic storage system can be guaranteed to be 100% secure. serasi189 will notify affected Users and relevant authorities in the event of a data breach that is likely to result in a risk to the rights and freedoms of individuals, in accordance with applicable notification obligations.
You are responsible for maintaining the confidentiality of your Account credentials. serasi189 will never ask for your password via email, live chat, or any other channel. If you suspect your Account has been compromised, contact us immediately at [email protected].
serasi189 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:
You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. serasi189 does not currently use third-party advertising or cross-site tracking cookies.
Subject to applicable law and certain limitations arising from our legal obligations (including AML record-keeping requirements), you hold the following rights with respect to your Personal Data:
To exercise any of the above rights, please submit a written request to our data protection contact at[email protected] with the subject line "Data Rights Request". serasi189 will respond within thirty (30) days of receiving a valid request. We may require identity verification before processing certain requests.
serasi189 strictly prohibits access to the Platform by persons under the age of twenty-one (21). We do not knowingly collect Personal Data from minors. Age verification is conducted as part of the Account registration and KYC processes.
If we become aware that Personal Data has been collected from a person under the age of 21 without the required verification, we will take immediate steps to suspend the Account, delete the data, and, where applicable, notify the relevant authorities. If you believe a minor has accessed or registered on the Platform, please notify us immediately at [email protected].
Parents and guardians are encouraged to use parental control software and account monitoring tools to prevent minors from accessing online gambling platforms. serasi189 recommends the use of widely available internet filtering tools for households where minors are present.
The operation of serasi189's Platform may require the transfer of Personal Data to servers, service providers, or processing facilities located outside Malaysia. Where such transfers occur, serasi189 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Malaysian data protection law.
Safeguards employed for international data transfers include: contractual clauses binding recipient processors to equivalent data protection standards; transfers only to jurisdictions with adequate data protection frameworks; and additional technical measures such as encryption during transmission and storage.
You may request details of the specific safeguards applied to any international transfer of your Personal Data by contacting our data protection contact as described in Section 15.
serasi189 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. Where amendments are material — for example, changes that affect the categories of data collected or the purposes for which data is used — serasi189 will provide at least fourteen (14) days' prior notice by email to your registered address, or by prominent notice on the Platform.
Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the updated terms. The "Last Updated" date at the top of this page reflects the most recent revision.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your Personal Data, please contact serasi189's data protection team through the following channels:
serasi189's support and compliance operations are conducted on Malaysia Standard Time (GMT+8), serving players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all Malaysian states.
Contact for data matters: [email protected] — Please include your full registered name and Account username in all data rights requests to facilitate prompt processing.
Under applicable data protection law, you have meaningful rights over your personal information. Here's a quick reference to the most important ones.
Request a full copy of the personal data serasi189 holds about your Account and how it is being used.
Have inaccurate or incomplete personal data in your Account corrected promptly upon request.
Request deletion of your data where it is no longer necessary, subject to our legal retention obligations.
Receive your personal data in a structured, machine-readable format for transfer to another provider.
Request a temporary halt on processing your data in certain defined circumstances while disputes are resolved.
Object to processing based on legitimate interests or direct marketing at any time — effective immediately.
Where processing relies on your consent — such as for marketing — you may withdraw it at any time without penalty.
All data rights requests receive an initial response within5 business days and full resolution within 30 days.
Our privacy framework isn't a compliance checklist — it's a genuine set of operational commitments built into how we design and run the Platform.
serasi189 categorically does not sell, rent, or trade your personal data to third parties for commercial purposes. Your data is used only to operate and improve your Account experience and meet legal obligations.
All data at rest is encrypted with256-bit AES. All data in transit uses TLS 1.3 SSL Your financial information — MYR transactions, e-wallet details, bank accounts — is never stored in plain text.
Internal access to your personal data is strictly limited to authorised personnel on a need-to-know basis. Access logs are maintained and reviewed regularly. No staff member has unrestricted access to Account data.
Our security and data handling practices are subject to regular independent reviews. We proactively identify and remediate vulnerabilities before they can affect your data or Account security.
We only retain your data for as long as legally required or operationally necessary. Transaction records are kept for 7 years per AML requirements; gaming logs for 3 years. Nothing is kept indefinitely.
In the unlikely event of a data breach posing a risk to your rights, serasi189 commits to notifying affected Users and relevant authorities within the timeframes required by applicable law — promptly and transparently.
Our support team is available 24/7 and our compliance team responds to all data rights requests within 30 days. Whether you want to access your data, update your details, or withdraw marketing consent — we're here to help.
For players aged 21and above only. serasi189 operates as an internationally licensed online gaming platform. Your data is protected in accordance with applicable law.